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Would
you want a daily report of your guest’s opinions
if it were available to you? Do you rely on limited
comments from your guests to make improvements to your
overall hospitality? Do you feel that the few completed
comment cards and phone surveys that you collect each
day can provide you with enough information to make
responsible decisions regarding the service provided
to each and every guest? Knowing what your guests really
think about their experience requires more than ten
or twenty guest comments each day.
Knowing how guests feel almost immediately will often
give you the opportunity to identify and address issues
before your unhappy guests leave. |
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Learn from “fresh” opinions regarding
your guest’s experiences with top line reports
that are available within minutes instead of months!
In
the past, it has been difficult to gather opinions
and make sense out of results from clipboard surveys,
hand-written comment cards and even telephone surveys.
Those methods took a lot of time, and it was too easy
to make mistakes while manually tabulating the data.
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Now,
hospitality management has found that using the TouchPoll
touchscreen research system at their facility is an
excellent method for collecting feedback from the people
who matter the most – their guests. Whether your
guest is dining, staying in a hotel room, or just visiting
for a special event or meeting, that guest will have
an opinion about his experience. He will to share it.
He just needs an easy and unobtrusive way to do so.
With
the TouchPoll system, guests touch their answers right
onto the screen – quickly, easily and effortlessly.
And while it is fun for the respondent, it saves you
weeks or months of time since you won’t have
to tabulate any data! By using a custom TouchPoll
survey to meet the needs of your company, you can
get the feedback that really counts, when it counts.
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TouchPoll
Survey Benefits:
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High response rate (people like to use touchscreen
computers)
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Honest feedback (touchscreen is anonymous)
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Instant results (no more waiting months to finish
manual tabulation)
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Quick surveys (10 times faster than traditional
survey methods)
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Affordable (most economical survey method)
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Multiple languages available
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Success
Stories:
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“As
part of our 20th anniversary on the island of
Aruba, I would like to thank TouchPoll DCL, for
assisting us with the development and execution
of our 19 question survey. Not only was I impressed
with the probing questions, but your ability to
poll all attendees and deliver the full executive
report to me within 24 hours of the conference
close was fantastic! No doubt, where time and
money are critical to our decision making process
and business strategies, TouchPoll DCL wasted
no time in delivering an excellent service.”
L. Wilson Director of Operations, Alhambra Casino,
Aruba |
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