Would you want a daily report of your customers opinions if it were available to you? How far do your customers travel to shop with you? Do you rely on limited comments from your customer’s to make improvements to your overall service? Do you know which of your advertising efforts is most effective? Knowing what your customers really think about the their experience requires their feedback.

Knowing how customers feel almost immediately will often give you the opportunity to quickly identify and address issues and make responsible management decisions. Learn from “fresh” opinions regarding your customers experiences and shopping habits with top line reports that are available within minutes instead of months!

In the past, it has been difficult to gather opinions and make sense out of results from clipboard surveys, hand-written comment cards and even telephone surveys. Those methods took a lot of time, and it was too easy to make mistakes while manually tabulating the data. Let alone the majority of customers who would not volunteer their opinions.

Now, retail management has found that using the TouchPoll touchscreen research system at their facility is an excellent method for collecting feedback from the people who matter the most – their customers. Every customer has opinions, and they want to share them. They just need an easy and unobtrusive way to do so.

With the TouchPoll system, customers touch their answers right onto the screen – quickly, easily and effortlessly. And while it is fun for the respondent, it saves you weeks or months of time since you won’t have to tabulate any data! By using a custom TouchPoll survey to meet the needs of your company, you can get the feedback that really counts, when it counts.

• High response rate (people like to use touchscreen computers)
• Honest feedback (touchscreen is anonymous)
• Instant results (no more waiting months to finish manual tabulation)
• Quick surveys (10 times faster than traditional survey methods)
• Affordable (most economical survey method)
• Multiple languages available