FAQ
Why
TouchPollWEB™?
How long does it take to get an account?
How long does it take to create a TouchPollWEB™?
How many questions can TouchPollWEB™ handle?
Does TouchPollWEB™ offer survey templates for
professional use?
Can I pilot-test?
How do I distribute the survey?
What measures has TouchPoll, Inc. taken to ensure that
one survey respondent is not taking
a TouchPollWEB™ multiple times?
Can I view the results in real-time?
Do you support item branching?
Can I run multi-page surveys?
Can I put my company’s logo on the survey?
Can I have a TouchPollWEB™ in multiple languages?
Does the TouchPoll, Inc. name have to be attached to
every survey I send?
Can I create a unique domain name just for our survey?
Can TouchPoll, Inc. serve as an independent research
organization?
How much does TouchPollWEB™ cost?
What equipment do I need to run TouchPollWEB™?
Does any software get downloaded to my computer?
What about security?
Can I analyze my raw data using other statistical software?
I am not a statistician, is this a problem for me as
a TouchPollWEB™ account holder?
How reliable are survey results?
How fast can tech support assist me, if I need it?
Why
TouchPollWEB™?
TouchPollWEB™ was developed by industrial and
organizational psychologists – Ph.D.s with formal
education in survey and research methodology. TouchPollWEB™
is supported by these same Ph.D. level consultants through
TouchPoll, Inc., and offer their expertise to assist
you in building a high quality survey. If you need assistance,
TouchPoll, Inc. offers a full range of consulting services
that competing web-based survey companies cannot. For
additional assistance, email us at sales@TouchPoll,
Inc. or call us at 888-671-7655.
Top
How long does it take to get an account?
You can register for a TouchPollWEB™ account online.
It will take just a few minutes to complete and will
allow you to instantly start creating web-based surveys.
Click here to sign up now!
Top
How long does it take to create a
TouchPollWEB™?
Your survey can be created and launched in just a few
short minutes, depending on the number of questions
you choose, of course. TouchPollWEB™ is an incredibly
user-friendly tool, and with the embedded help text
and guide on how to develop quality surveys, creating
surveys and addressing concerns is easier than ever!
Preview your survey in real-time, edit questions and
change ordering, activate your survey instantly and
email it to your chosen respondents, collect the results,
and view the reports– it really is that easy.
You have total control over what your survey looks like,
content, recipient lists, and more! You will not have
to wait for anyone, with the exception of your respondents.
Top
How many questions can TouchPollWEB™
handle?
How many questions do you need to serve your purpose?
With TouchPollWEB™ you are never limited to a
pre-set number of questions. You can ask any number
of questions and answer combinations, choosing from
our varied list of question types (e.g., drop-down,
radio-button, check boxes, rank order, open-ended, matrix).
Top
Does TouchPollWEB™ offer survey
templates for professional use?
Yes. TouchPoll, Inc. is particularly pleased to offer
this option to TouchPollWEB™ account holders.
With a subscription to TouchPollWEB™, account
holders have access to ready-made survey templates that
can be custom-tailored to meet the needs of the current
survey. All items for these survey templates were developed
and validated by Ph.D.s in industrial and organizational
psychology – experts with formal training in survey
development and research methodology. This is an option
that competing web-survey companies cannot offer. And,
if the survey templates do not meet your needs, our
consulting staff can. Give them a call at 888-671-7655,
or email them at sales@TouchPoll, Inc..
Top
Can I pilot-test using TouchPollWEB™?
Yes. At any time during the design process you can preview
your survey and/or have “test” people respond.
Pilot-testing is a good means of obtaining feedback
on survey content, clarity, style, and usefulness. This
pilot data can then be easily cleared with the click
of a button prior to your actual survey launch.
Top
How do I distribute the survey?
When your survey is complete, you can use the automated
email deployment feature and distribute an invitation
and survey link to those on your list. For companies
with limited computer capabilities, TouchPoll, Inc.
can also provide computer kiosks where your employees
can complete the survey.
Top
What
measures has TouchPoll, Inc. taken to ensure that one
survey respondent is not taking
a TouchPollWEB™ multiple times?
Although with very large samples this scenario is not
likely to be problematic, a single respondent who takes
a survey several times can have a serious impact on
the overall results for smaller groups of survey respondents.
To address this potential threat to data integrity,
TouchPollWEB™ features the ability for account
holders to request a custom web address be sent to each
intended survey respondent. This measure preserves respondent
anonymity, but does not allow for the person to re-enter
the address once they have completed the survey. In
other words, they cannot enter the link and take the
survey again and again.
Top
Can I view the results in real-time?
Yes. Easy-to-read item frequency reports are generated
as respondents complete surveys. These can be monitored
online from any computer with an internet connection.
Top
Do you support item branching?
Yes. Branching allows you to direct respondents to an
item based upon their response to a previous item. Branching
also allows for immediate survey termination if certain
criteria are not met, or for increasing difficulty of
questions (e.g., knowledge test). We continue to develop
new branching and text-piping logic that will be added
to TouchPollWEB on a regular basis.
Top
Can I run multi-page surveys?
Yes. You have the flexibility to put your entire survey
on one page, or to put a page break after every question,
after every few questions, or after different question
types.
Top
Can I put my company’s logo
on the survey?
Certainly. Logos and thumbnails can be easily added
to a survey, and you can custom tailor the text, borders,
and colors.
Top
Can I have a TouchPollWEB™
in multiple languages?
Yes. TouchPoll, Inc. offers linguistic translation and
support for multinational companies or surveys that
will go out to multiple countries. If you need it, we
will get it for you.
Top
Does the TouchPoll, Inc. name
have to be attached to every survey I send?
No. You can remove all traces of a third party (i.e.,
us) if you would prefer. You have the power due to the
numerous options TouchPollWEB™ offers. However,
it should be noted that research has consistently demonstrated
that a third party association in a survey venture is
highly valued by recipients due to the association of
objectivity and to ensure confidentiality.
Top
Can I create a unique domain name
just for our survey?
Certainly. You can personalize your survey address by
purchasing specific a domain name. If you want it, we
can do it for you. There is an extra charge for this
option, and we will do all the setup work for you, including
registering the possible domain name. Please contact
support@touchpoll.com.
Top
Can TouchPoll, Inc. serve as an independent
research organization?
Absolutely. Our Ph.D. and M.A. level consultants can
assist your company in every aspect of the survey process
from start to finish. We offer a full range of research
consulting services including content development, survey
feedback consulting, focus group facilitation, test
and individual assessment product development, and data
analysis of survey results using advanced statistics,
if requested. In our consulting services, we also provide
all administrative and technical support. We will work
with you to create a customized survey that meets all
your needs. If you have other research needs, our consultants
are fully trained and highly motivated. Email us at
sales@TouchPoll, Inc. or call us at 888-671-7655.
Top
How much does TouchPollWEB™ cost?
Each survey will cost you less than one postage stamp!
Every TouchPollWEB™ account requires a $550.00
US annual subscription fee for the individual user,
which allows for 6000 surveys. Additional surveys start
at a mere $.20 each, and are based on number of questions
per survey. For more information, see our pricing structure.
Reduced rate group licenses are also available. Want
to learn more? Email one of our consultants sales@TouchPoll,
Inc. or call us at 888-671-7655 for more detailed information.
Top
What equipment do I need to run TouchPollWEB™?
You will need a computer with an internet connection
and a web browser. TouchPoll, Inc. recommends using
Microsoft Internet Explorer 5.0 or higher, or Netscape
4.0 or higher, for best results. We also recommend at
least a 56k modem, and preferably DSL, cable modem,
or LAN for faster use. However, even 28k modem connections
are 100% functional.
Top
Does any software get downloaded to
my computer when using TouchPollWEB™?
Absolutely NOT. TouchPollWEB™ requires no downloads,
installs, or applets. TouchPollWEB™ is 100% web-based.
This means you can use any internet-enabled computer
to create your surveys, and respondents can use any
internet-enabled computer to complete those surveys.
Top
What about security?
TouchPollWEB™ is hosted on secured web and database
servers. All TouchPollWEB™ accounts are username
and password protected, and TouchPollWEB™ is monitored
for security purposes 24 hours a day. For additional
information, please see our privacy policy and user
agreement. All your data is confidential and owned by
you. Your data are stored in our database until you
choose to delete the survey results. Only you and the
TouchPoll, Inc. staff have access to your data, and
we will not share your data with anybody, or sell proprietary
information.
Top
Can I analyze my data directly using
other statistical software?
Absolutely. Raw data is owned by you, and is never “held
captive” by TouchPoll, Inc.. With the click of
a button, data can be exported to Microsoft Excel, Statistical
Package for the Social Sciences (SPSS), Crystal Reports,
or any other database program. If you require higher
order analyses such as correlations, multiple regressions,
or factor analysis, TouchPoll, Inc.’s consultants
are fully trained in data analysis. Please contact us
for consulting services by emailing us at sales@TouchPoll,
Inc. or calling us at 888-671-7655 for more detailed
information.
Top
I am not a statistician, is this a
problem for me as a TouchPollWEB™ account holder?
Not at all. TouchPollWEB™ automatically generates
item statistics, providing percentages of respondents
who endorsed each item. The basic reports are designed
to be understood by anybody – statistician or
not. Our research has shown that most companies find
item frequency statistics generated by TouchPollWEB™
are the most useful type of statistic in survey research.
However, TouchPollWEB™ data can be exported to
any database for higher order analyses (e.g., correlations
and regressions), and TouchPoll, Inc. also offers consulting
services in this capacity, as well.
Top
How reliable are survey results?
Very. Research has consistently shown the best way to
keep track of the corporate pulse, political constituents,
and economic development has been through the use of
surveys. However, results from fewer respondents are
less reliable. Thus, to achieve greater reliability
it is necessary to obtain a sample of respondents that
is representative of your target population.
Top
How fast can tech support assist me,
if I need it?
TouchPoll, Inc. guarantees less than 24-hour response.
We value our customers, and want to help you in any
way we can. For technical question, contact our IT department
by emailing them at techsupport@TouchPoll, Inc..
Top
|
